COMMONLY ASKED QUESTIONS

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How can I place an account into collections?


We offer a number of convenient ways to place your accounts with Benuck & Rainey. We can receive your accounts by email attachment, fax, mail or our secure FTP portal. Whichever is easiest for you is best for us.




What if I receive a payment for an account I placed into collections?


You can simply deposit the payment into your bank account and contact our Customer Service team by phone or email to let us know which account paid and the amount of the payment.




Are accounts placed with Benuck & Rainey credit reported?


It is your decision to credit report. Please keep in mind if you decide to credit report, all of your accounts will be reported, per the Fair Credit Reporting Act.




How do I know when an account has paid their balance?


We report in statement form at the beginning of each month, for the previous month’s payment activity. Accompanying the statement will be a check for the amount we collected, minus our fee.




How long is an account worked before you close it?


We work each account to its logical conclusion; whether it is paid in full, approved settlement, or closed once we have exhausted our efforts. We determine when an account is to be closed by the process applied to collect the balance, rather than a timeframe.